Frequently asked questions
Buyers
Do my stockists need an account to order from Carnet?
No. A buyer opens your link, chooses quantities and sends. No login, no app.
Which languages do the Carnet app and buyer pages use?
The app and the buyer pages are available in the 36 languages of the Shopify admin. You choose the language of each link, and a buyer can switch between the languages you offer on that link. Buyer privacy notices are shown in English outside English and French.
Can stockists pay online through Carnet?
No. Carnet collects the order, and you send Shopify's invoice from the draft order.
Prices and orders
Do I need Shopify Plus or Shopify B2B to use Carnet?
Company prices need Shopify B2B companies in your store. Without them, use a price tier, a percentage off retail, or retail. Anyone links work on any store.
Where do Carnet orders go?
Into your Shopify admin. A stockist's order becomes a draft order. Orders from an Anyone link arrive as requests you approve, then they become drafts.
What's the difference between a draft order and an order request in Carnet?
A draft order is a Shopify draft, created from a stockist's order. An order request is a pending order from an Anyone link, an Excel import or a staff entry. You review it, then it becomes a draft.
Does Carnet show stock levels?
No. Carnet doesn't read your inventory.
Can I use Carnet at a trade fair?
Yes, on Starter and Pro. A fair link has an access code that Carnet generates for you (8 digits, shown once) and a stand card with a QR code to print. Staff open the stand from the Carnet admin, and orders taken there are matched to the company and drafted automatically, up to a daily cap. Anyone who only has the code sees the order form but cannot look up companies.
Does Carnet work with Shopify Flow?
Yes. Five triggers (order request received, stockist order request, held, draft order created, link paused) are free on every plan. Actions (create a stockist link, approve an order request, pause or resume a sheet's links) need Starter or Pro. A link's URL is returned only when you switch it on in the workflow.
Can I put my brand on the emails and send myself a test?
Yes, on Starter and Pro. The Email card gives the buyer's copy of an order request your colours and logo, and "Send a test email" mails a sample to your contact address. Saved looks (Pro) keep several styles to reuse across sheets.
What happens when I reach my Carnet plan's limit?
New order requests are held, not lost. Upgrade or wait for the new month to release them. See Carnet pricing.
Cost
How much does Carnet cost?
There is a Free plan. Starter costs $19 USD and Pro $39 USD every 30 days, billed through Shopify. See Carnet pricing for limits.
Will I be charged when I install Carnet?
No. You start on Free. Paid plans are charged only after you approve them in Shopify.
Does Carnet have a trial period?
Yes: Starter and Pro start with a 14-day free trial, set in Shopify and available once per store. The Free plan is permanent, so you can also try Carnet with one collection for as long as you like.
Setup
Can I use my own domain for Carnet links?
Yes. Links open on your store's domain, or on your own subdomain such as order.yourbrand.com.
My store has a password. Do Carnet links still work?
Yes. Links then open on a neutral address such as yourbrand.ordersheet.net.
Can I still take orders by Excel with Carnet?
Yes. Download the Excel order form of any sheet, and import it when a stockist sends it back. See the Excel guide.
Can I print a Carnet line sheet?
Yes. It prints as an A4 order form from the browser, or you can save it as a PDF.
What access does Carnet need to my Shopify store?
Carnet reads products, themes, markets, languages and customers, and creates draft orders. It does not edit your theme and does not read your orders or inventory. See the full permissions table.
Data
Do I still need Shopify B2B if I use Carnet?
Carnet doesn't replace it. Use them together: B2B holds companies and prices, and Carnet is the line sheet your stockists open and order from. Company prices and draft orders stay in Shopify.
Is my stockists' data safe with Carnet?
Buyer contact details are encrypted at rest with a key per store, links can be paused or revoked, and order details are deleted automatically: 180 days after processing, 60 days if never processed. Read Security & privacy.
How do I uninstall Carnet, and what happens to my data?
Uninstall Carnet from your Shopify admin. Carnet then handles Shopify's data deletion request for your store. See Security & privacy.